Support & Service Center
Verify product authenticity, download drivers and firmware, or request RMA support.
Authenticity & Warranty Check
Download Center
Official drivers, firmware upgrades, and technical whitepapers.
PDF
Velocity-256 Quick Installation Guide
Velocity-256 • v1.0 • 1.5 MB
PDF
EU Declaration of Conformity (CE)
Velocity-512 • v1.0 • 850 KB
PDF
Quick Installation Guide
Velocity-512 • v2.0 • 1.1 MB
PDF
Velocity-512 Datasheet (English)
Velocity-512 • v1.2 • 2.4 MB
Warranty Policy
Industry-leading warranty coverage backed by global service nodes.
5 YEARS
PCIe 4.0 & NVMe SSDs
Complete replacement warranty for FUTURE and high-end workstation solid state drives.
- • Up to 3600 TBW endurance coverage
- • Direct express RMA exchange
LIFETIME
Desktop & Laptop RAM
Limited lifetime warranty on all HIKER and ARMOR DDR4/DDR5 memory modules.
- • Strict 100% factory burn-in test
- • Hassle-free motherboard compatibility replacement
3 YEARS
SATA SSDs & Memory Cards
Full coverage for WAVE series SATA drives and NEO HOME / FUTURE V30 microSD cards.
- • High-write surveillance tolerance
- • Waterproof and shock-resistant protection
Frequently Asked Questions
Quick answers to common questions about installation, warranty, and compatibility.
Enter the 16 or 20-digit serial number found on the back sticker of the SSD or retail packaging into our Authenticity Check tool above. The database will immediately confirm the authenticity and warranty expiration date.
Yes, models such as HS-SSD-FUTURE and FUTURE PRIME meet and exceed the required 5,500 MB/s read speed specification for PS5 expansion. The FUTURE PRIME includes a custom slim heatsink designed to fit inside the PS5 slot.
Once your defective product is received at our regional service hub, standard replacement processing takes 3 to 5 business days before the new replacement is dispatched.
You can download official firmware utilities, Nigatsu SSD Toolbox health monitoring software, and technical whitepapers directly from the Download Center section above.
Yes, all Nigatsu memory modules undergo rigorous multi-platform burn-in testing and feature Intel XMP 2.0 / 3.0 and AMD EXPO profile support for one-click stable high-speed performance.
RMA & Support Ticket Submission
Submit your request directly to our global engineering and support desk.